RETURNS

We pride ourselves on excellent customer service, so if you are not entirely satisfied with your purchase please email us at info@cirojewellery.com. Please notify us of your wish to return your item(s) by quoting your order number, full name and address.

Goods should be returned to our flagship store. Please find the full address below:

CIRO

30 Burlington Arcade,

London,

W1J 0PX

United Kingdom

The item(s) is returned to us in the same condition as we dispatched it - unworn and with all the original packaging intact.

Item(s) must be returned to us within 14 days of receipt of the goods. Please note, we can make allowances for Christmas and Bank Holidays etc. We allow 21 days for International orders.

Returning an item is at your own cost unless faulty. We recommend that you use insured post (keeping proof of postage). The item(s) is your responsibility until it reaches us. We will contact you upon receipt of your returned goods. If you return an item without notification we will simply hold onto it and await your contact and instruction as to how you wish for us to proceed.

We are unfortunately unable to offer exchanges on items ordered online. Please return your original order for a refund and place a new order.

In accordance with Distance Selling Regulations we regret to inform our customers that we cannot accept returns on bespoke or made-to-order items unless it has been identified by a reputable jeweller as faulty. For hygiene reasons, pierced earrings purchased in our boutique are also not eligible for a refund or exchange.

Refunds usually only take a few days to process. Your refund will be in full, minus postage charges, and made via your original method of payment. 

For more information please see our full Terms and Conditions policy or feel free to email us at info@cirojewellery.com